Gizmodo says automation of service jobs took great leaps forward in 2018, citing things like automated ordering kiosks in fast food restaurants. I have to admit, I kind of like it because I don’t feel guilty about making a special order, and I feel like I am much more likely to get what I want. And ordering and paying by mobile app has those advantages, plus cuts the wait time to zero and greatly decreases germ transmission.
The article talks about how Las Vegas unions have negotiated early notification and retraining programs to help deal with automation. And this is how we have to try to deal with at the level of the economy as a whole. Educate and train people for jobs where they can add value in the near future. teach them to think flexibly and creatively so they can come up with new ways to add value in jobs and roles nobody has even thought about yet, reduce barriers to starting a business or taking risks on a new idea, and share the wealth a bit more when all else fails.