This article describes the safety protocols Uber had in place to try to avoid a pedestrian death like the one that just happened in Arizona.

Trainees spend time in a classroom reviewing the technology and the testing protocols, and on the track learning to spot and avoid trouble. They even get a day at a racetrack, practicing emergency maneuvers at highway speeds. They’re taught to keep their hands an inch or two from the steering wheel, and the right foot over the brake. If they simply have to look at their phones, they’re supposed to take control of the car and put it in park first.

Working alone in eight-hour shifts (in Phoenix they earn about $24 an hour), the babysitters are then set loose into the wild. Each day, they get a briefing from an engineer: Here’s where you’ll be driving, here’s what to look for. Maybe this version of the software is acting a bit funky around cyclists, or taking one particular turn a little fast.

And constantly, they are told: Watch the road. Don’t look at your phone. If you’re tired, stop driving. Uber also audits vehicle logs for traffic violations, and it has a full-time employee who does nothing but investigate potential infractions of the rules. Uber has fired drivers caught (by other operators or by people on the street) looking at their phones.