the staffing crisis

This article in Longreads blames the degradation of hotels and restaurants in Yosemite National Park on the Aramark corporation. I think it is part of a larger trend of absolute bare-bones staffing in the U.S. service industry which has been going on at least since the pandemic. Something just seems out of whack when workers are barely getting by, prices seem so high, and service seems so poor. Like it or not, a drop in migrant workers during and since the pandemic is part of the story, whether those pre-pandemic restaurant and hotel workers were undocumented or not. In the U.S. childcare industry, where minimum staffing levels are highly regulated, prices are out of reach of even the upper middle class. In more competitive and less regulated hospitality industries, staffing levels are just cut to the bone. In Asia where I happen to be at the moment, staffing levels at tourist attractions are much higher. This works because tourists are willing or able to pay higher prices than what the local economy alone would otherwise support, and because higher-income countries bring in workers from lower-income countries. Since this will probably never be palatable in the United States, and rents and overhead costs are not going anywhere but up, we are probably stuck with shitty service and miserably overworked restaurant and hotel staff for the foreseeable future.

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